Quick answer
Email dispatch@acphoenixpros.com with your city or ZIP, system type and age, symptoms, photos and preferred times. We reply by email with next steps and, where a vetted licensed local contractor is available, an introduction. This is not an emergency service: for gas smells leave and call 911 and Southwest Gas at 877-860-6020; for heat illness call 911.
Updated · By the AC Phoenix Pros editorial team · How we research
How do you reach us?
Email dispatch@acphoenixpros.com. We do not have a phone line, an office you can visit or a chat service. We are an independent homeowner guide and Not a Licensed Contractor, so we cannot send anyone to your home or give a price for work.
Is this an emergency? Do this first
- You smell gas: Southwest Gas says to leave the area immediately and, from a safe location, call 911 and 877-860-6020.
- Someone shows signs of heat stroke such as confusion, seizures or loss of consciousness: call 911, as the National Weather Service Phoenix office advises.
- Your home is too hot and the AC is out: move vulnerable people to a cool place. Maricopa County warns that above 95°F fans alone are not enough. The Heat Relief Network lists cooling and hydration sites from May 1 to September 30, with some open into October, and 211 can help you find one.
- A carbon monoxide alarm sounds or you suspect CO poisoning: get to fresh air and call 911, as the CPSC advises.
- You rent and the landlord will not fix the AC: the City of Phoenix Landlord and Tenant Program is at 602-262-7210. Our emergency AC page explains the city's 82°F rule and tenant remedies.
What should your referral request include?
The more detail you send, the more useful our reply can be.
| Include | Why it helps |
|---|---|
| City and ZIP code | Permits, utilities and rebates differ across the Valley |
| System type | Split system, rooftop package unit, heat pump, gas furnace or evaporative cooler |
| Age, brand and model | A photo of the outdoor unit's data plate shows all three |
| Symptoms and when they started | Warm air, noises, ice, water leaks, tripped breakers, error codes |
| Photos or a short video | Outdoor unit, indoor unit, thermostat screen and any visible damage |
| Repair or replacement | Tell us if you already have a quote you want to understand |
| Preferred times | Days and times a contractor could visit, if an introduction is possible |
| Owner or renter | Renters usually need to go through the landlord first |
Please do not send payment card numbers, bank details or passwords.
What can you check before you write?
A few minutes of checks can solve the problem or make your request more precise:
- Thermostat: correct mode, set point and fresh batteries.
- Breaker panel: note whether the AC or air handler breaker has tripped. Reset it once at most.
- Air filter: note whether it is clogged and when it was last changed.
- Outdoor unit: is the fan spinning, humming without spinning, or completely silent?
- Indoor unit: any ice on the lines or water on the floor?
Put what you found in your email. It helps a contractor arrive with the right parts.
What happens after you email us?
- We read your request and reply by email with next steps, such as what to check, which questions to ask a contractor, or which rebate may apply.
- Where a vetted licensed local contractor is available, we offer an introduction and tell you who they are so you can check their license yourself in the ROC contractor search.
- If no vetted contractor is available, we say so, and point you to the tools to find and verify one on your own.
- Any visit, quote, contract and payment is between you and the contractor you hire. We do not set prices or take payments for work.
We do not promise a reply time, which is one more reason email is not right for urgent problems.
How do we use your information?
We use what you send only to answer your request and, if you agree, to make an introduction. Details are in our privacy policy. To learn more about who runs this site, see the about page.
Are you a contractor?
Licensed Arizona HVAC contractors who want to be considered for introductions can email the same address with the business name, ROC license number and classification, and service area. We verify every license before any introduction.
Want to read first?
Many questions are answered in our service guides and homeowner resources, including typical repair costs and how to choose a contractor.
Frequently asked questions
Can I call instead of emailing?
No. This site has no phone line. It is an independent guide run by a company in Germany, and email is the only way to reach us. For urgent problems, contact a licensed AC contractor directly, and in any emergency involving heat illness, gas or carbon monoxide, call 911.
Do I have to hire a contractor you introduce?
No. An introduction is only a starting point, and you are free to hire anyone or no one. Any price for an inspection or repair is set by the contractor you choose, so ask for it in writing before work starts and check the license yourself in the ROC contractor search.
What is the best photo to send with my request?
A clear photo of the data plate on the outdoor unit is the most useful, because it shows the brand, model, serial number and often the refrigerant type. Add photos of the indoor unit, the thermostat screen and anything that looks damaged, iced over or leaking.
Sources
Independent homeowner guide operated by SWKM GmbH. Not a licensed contractor. We do not perform HVAC work. More about this site.