Quick answer
No reviews are published on this site yet. We will only publish verified feedback from people who used a contractor we introduced, and we never buy, write or filter reviews. To vet an AC contractor now, check the Arizona ROC license record and complaint history, the contractor's BBB profile and complaints, and recent Google reviews with detailed negatives.
Updated · By the AC Phoenix Pros editorial team · How we research
Why are there no reviews here yet?
This site is an independent homeowner guide, Not a Licensed Contractor. We do not perform HVAC work, so there is no work of ours to review, and we have not yet introduced homeowners to contractors in a way that would produce verified feedback. Publishing ratings or testimonials before that would be invented, and we will not do it.
What will we publish, and how will we verify it?
- Only verified feedback. We will publish feedback only from people who used a contractor we introduced, and only after we can match it to a real referral request in our records.
- Permission first. We will ask before publishing and show first names or initials and city only.
- Good and bad. We will not hide negative feedback that meets the same standard as positive feedback.
- No payment or perks. We will not pay for reviews or offer discounts in exchange for them.
- Clear labels. Each item will say which contractor did the work, roughly when, and that the contractor, not this site, performed it.
These rules follow the spirit of the FTC's final rule banning fake reviews and testimonials, announced in August 2024. It targets reviews from people who do not exist or had no real experience, paying for reviews with a required sentiment, undisclosed insider reviews and suppression of negative reviews.
How can you check an AC contractor's reviews and complaints today?
Reviews are only one signal. Use several sources together:
| Where | What to look for |
|---|---|
| ROC contractor search | Active license, the right classification for HVAC work, the business name on your quote, and any disciplinary history |
| Arizona Registrar of Contractors | Complaint history; the ROC accepts complaints within two years of occupancy or the last work performed |
| Better Business Bureau | The business profile, complaints and how they were answered, plus BBB's scam tracker |
| Google and other review sites | Recent reviews, detailed negatives, patterns in complaints, and how the owner replies |
How do you read online reviews without being fooled?
- Sort by newest. A company can change owners or staff. Last year's reviews say little about this summer.
- Read the one and two star reviews. Look for repeated themes: no-shows, surprise charges, pressure to replace, warranty disputes.
- Look for specifics. Real reviews mention the problem, the part, the price or the technician's explanation. Vague praise in bursts is a warning sign.
- Read the replies. A calm, specific owner response to a complaint is a good sign. Threats or blame are not.
- Search the name with "scam" or "complaint". The FTC suggests this before hiring a company.
What are the red flags no review can fix?
The FTC's home improvement scam guide lists warning signs worth more than any star rating: unsolicited door knocks, pressure for an immediate decision, cash only or full payment up front, a request that you pull the permits yourself, and offers to use a lender the contractor knows. The ROC adds that you should not rely on advertising claims about licensing and should verify directly with the Registrar. For a full checklist, see how to choose an AC repair company in Phoenix.
What if something goes wrong with a contractor we introduced?
Tell us. We will not publish it as a review without your permission, but it matters for whether we keep introducing that contractor. If a problem is serious or unresolved, file a complaint with the Arizona Registrar of Contractors, which handles complaints against licensed contractors. For eligible residential work by a licensed residential contractor, the ROC's Residential Contractors' Recovery Fund may pay up to $30,000 to correct or complete work, after the complaint process has run its course. Keep copies of the contract, payments, photos and messages.
Want to give feedback?
If we introduced you to a contractor and you want to share how it went, good or bad, email us through the contact page. Complaints about the work itself belong with the contractor first and, if unresolved, with the ROC. You can read more about how this site works on the about page or browse our service guides.
Frequently asked questions
Why doesn't this site show star ratings?
Because we have none that we could verify. This site does not perform HVAC work, and we will only publish feedback from people who used a contractor we introduced, matched to a real request. Showing ratings before that would mislead you, and the FTC's 2024 rule targets fake or unverifiable reviews.
How do I check complaints against an Arizona contractor?
Start with the Arizona Registrar of Contractors license record, which shows license status and classification, and ask the ROC about complaint history. Then check the company's BBB profile for complaints and responses. The ROC accepts complaints against licensed contractors within two years of occupancy or the last work performed.
Are Google reviews reliable for AC companies?
They are useful but incomplete. Sort by newest, read the low ratings for repeated problems, and look for specific details such as parts and prices. Combine reviews with an ROC license check and BBB complaint history, since a high average rating cannot tell you whether the license covers HVAC work.
Sources
Independent homeowner guide operated by SWKM GmbH. Not a licensed contractor. We do not perform HVAC work. More about this site.